FAQ for TimeTec BLE-16

Key Fob
1. By installing TimeTec BLE lift control into the i-TimeTec system, does it mean that users can only access to their unit floor only?

Yes, users can only access to the floor of their own unit and will not be able to access other blocks or floors not related to their unit. However, they will also be able to use the app to access common area floors such as underground parking or facilities area provided the relevant access rights have been given based on Admin’s settings.

2. Do I still need to press the floor number on my smartphone or on the lift car panel when we are using TimeTec BLE-16?

Yes, you will need to press the floor number on the app’s Lift Access screen (with phone Bluetooth function enabled). However, you do not have to press the usual Button Panel inside the lift car.

3. How could I use the i-TimeTec App when I don’t even have a line to call out when I entered the lift?

Yes, you can definitely use i-TimeTec App to access TimeTec BLE-16 lift control because the system is designed to function in offline mode by using Bluetooth communication. You only need to be logged in to the app when you still have mobile network coverage before you enter the lift area and the app will then continue to work in offline mode by referring to the last updated records.

4. Is it safe for a lift car and a smartphone to communicate in an offline mode?

Yes. Just imagine when you have been issued a card to access a lift; the same mechanism applies when you are granted access on a preapproved basis and it is no difference in TimeTec BLE-16 Lift Control System. The only distinction is, the RFID card is replaced by a smartphone as your credential. Preapproved basis and offline mode is a much reliable mechanism and it can reduce technical glitch in operation. Worry not; all access log activities will be uploaded to the system once the smartphone is back online.

5. What are the benefits of using a smartphone than using a card?

Cards can easily be lost, stolen or forgotten because it has no other functions except to open doors or gate; but a smartphone is functional and personal, an important part of today’s people’s lifestyle. Smartphone contains a lot power and functions including controlling the lift with BLE-16, one of the many i-Neighbour’s integrated features.

6. Can a users still access the lift after he/she has moved out?

No. The admin is responsible and can easily disable and remove his smartphone access from i-TimeTec management.

7. What if some visitors didn’t have any smartphones?

The TimeTec Keyfob can be issued and used as a backup.

8. If users have an all time access on the lift, how about visitor who are only allowed to visit at a certain time period?

i-TimeTec has time zone control for visitor to access the lift depending on the nature of the visit and the right granted to him/her.

9. Your system is using an offline mechanism based on a pre-approved basis. Is it possible for a visitor to cheat your system by setting the date and time on their smartphone back to the period when he or she was allowed to access the lift?

No, the lift would not be accessible. Because even BLE Lift Control is a passive panel based on the instruction given by i-Neighbour App, there is a real time clock built into the board. When visitor use i-TimeTec app to make request to access to the preapproved floor, the App will send the mobile phone’s date-time as well. The BLE Lift Control panel only grants access if the mobile phone’s date-time is the same as the information on the panel.

10. Can TimeTec BLE -16 work with any types of lifts?

There are many types of lift systems in the market, and you can hardly find any plug-and-play systems. Customizations to some degree might be required at the initial installation. Please write to us at info@timeteccloud.com if you have a lift system and interested to work with TimeTec BLE-16.

11. What kind of smartphones is required or do we need to find any specific functions to use i-TimeTec app to access a lift?

The system is running on Bluetooth Low Energy technology, which is very common in nowadays smartphones. If you are using iPhones or Android phones, as long as it supports Bluetooth 4.0 and above, then you should be fine.

12. Do you have any cloud applications to integrate with TimeTec BLE -16 controller besides i-TimeTec App?

Yes, we have other cloud applications to apply BLE-16 for lift control, which are TimeTec Access for office tower, and TimeTec VMS for office visitor management system, and i-Neighbour for smart community. For further information, please visit the respective websites at https://www.timetecaccess.com/ and https://www.timetecvms.com/ and https://www.i-Neighbour.com.